.. don’t panic! VM Elevators is here to get you going again as quickly as it is safely possible.

Lift and escalator breakdowns can be unexpected,  extremely inconvenient and can cause serious restrictions for your business, especially when they are vital means of transportation for your staff and patrons. It is imperative that service is restored asap and you can trust our experienced, fully trained engineers to deliver.

Lifts that are left unaddressed and out of order can cause serious safety issues. Our fully qualified engineers are locally based throughout the UK and available 24 hours a day, 365 days a year.

In addition, the majority of our company vehicles are fitted with on-board workshops which can enable any minor lift repairs to be carried out on site by the engineer in attendance.

As independent premium lift and escalator specialists, we have established impeccable relationships with our supply chain of leading manufacturers and  bespoke finishes fabricators who support us with fast turnarounds – in order to help get our customers moving again.

How to prevent lift breakdowns occurring and reduce the risk of accidents and litigation fees:


Prevention is better than cure

Prevent minor repairs turning into costly ones with a bespoke maintenance contract to suit your business needs.

Having your lift routinely serviced is a legal requirement, it also ensures that your form of vertical transportation operates safely and smoothly – lessening any long-term costs, extending the time between call backs, increasing the reliability and reducing the risk of accidents incurring – all of which will ultimately prolong its lifespan.

We offer maintenance, dedicated care and support on lifts and escalators throughout various business sectors, including commercial, corporate, hospitality, industrial, public, real estate, residential and retail.

We work across all types of lifts, ranging from MRL, Electric, Traction, Hydraulic Passenger or Goods, Glass or Scenic lifts, platform lifts, dumb waiters, car lifts, mobility, dock leveller and scissor lifts. We also take care of escalators and moving walkways under our umbrella.

We have a variety of different maintenance contracts to suit our client’s needs. All our maintenance contracts have been approved by The Lift and Escalator Association of which we hold full membership to.

Many of our contracts also include comprehensive callouts and minor repair work, all covered under a one year warranty.

Our in-house Service team are on hand between 08.00 and 17.00 Monday – Friday, please give us a call for free on 0800 448 8615 if you have any queries you would like to discuss.



As part of our routine maintenance reports, our team of highly specialised service technicians will analyse the functionality of the various mechanical components, this will consist of but not be exclusive to:

  • Ropes
    A lift rope, cable or belt is what the lift travels up and down on. These must be routinely inspected and in good healthy working order and insulated appropriately.
  • Lighting
    car, shaft and emergency lighting is vital for health and safety, not only for the users of the lift but also for the engineer’s operating on them
  • Wiring
    Wiring systems must be compliant, all electrical systems installed must have the correct conductor or insulation to ensure there is no mechanical or electrical failings.
  • Landing, Call push buttons & control panels
    These signal and the direction the lift travels to the correct floor- if these are not functioning properly – it can lead to high traffic flow and confusion.
  • Lift communication and alarm features
    It’s of the utmost importance these are checked regularly to ensure the autodialler rings out to an active emergency line. This is the one functional site test which is safe for lift owners to undertake themselves and we encourage our clients to check them frequently in the event of an entrapment. If a trapping ever does occur, we aim for our engineers to be on-site within the hour to release the passengers.
  • Car roof top and shaft clean down
    This stops the build-up of dust and debris from accumulating, ensuring the lift is kept clean of any obstructions which may prevent it running appropriately.
  • Lubrication of guides, screws,shoes
    All these components helps with the smooth running of the lift
  • Floor levelling 
    The lift threshold should always be at level with each floor it opens onto. Any variation is a health and safety risk and can cause a trip hazard
  • Door clearances
    The design of the lift and what it is intended for will restrict its use By law all door clearances must abide by certain measurements.
  • Car motor
    This is a unit that drives the lift, without one the lift would not operate. In traction lifts it is often referred to as the traction machine and in hydraulic lifts it is set with a motor, pump and valve block.
  • Door tracks
    Keeping the landing door tracks clear of any obstruction keeps the door mechanisms active, if the lift doors don’t close then the lift will not move.
  • Door safety devices
    These features are installed on lift doors to prevent any injuries by reversing the doors if an obstacle is detected, this could stem from an obstruction in the door tracks or people holding the doors open.


Legislative examinations and requirements should be undertaken by an external persons or third party to avoid any conflict of interests.
Inspections take place in normal circumstances and can list defects ranging from A-C. Our clients work collaboratively with us and forward through the Insurance reports upon completion so we can ensure any defects are rectified or quoted for promptly and our records are also updated with respect to time frame expectations for the next insurance inspection.
In accordance with the Lifting Operations & Lifting Equipment Regulations 1998 (LOLER), specific types of transportation that move people or goods to different floor levels are not subject to LOLER’s requirements.
Although, if the item is being used at work for example an escalator and/or moving walkway, then the Provision and Use of Work Equipment Regulations 1998 (PUWER), does come into power.


It is critical that building owners educate users on how to use the vertical transportation correctly. At VM Elevators we support and inform all our clients on how they can prevent breakdowns in the first instance.

More often than not breakdowns stem from misuse, examples can be overloading the lift threshold, knocking the door contacts out of place, or even tampering with the equipment.

Our Service and Repairs team train our clients in what to watch out for.

All lift and escalator equipment should be labelled with the appropriate safety signage, signaling areas off limit to unauthorised persons. 

Call us for free on 0800 448 8615 to speak to one of our expert management team, or submit an enquiry to find our how we can help you elevate your business today.

VM Elevators Lift and Escalator Repair Services

Our technicians are fully qualified to cover any extensive repair work that cannot be rectified on an routine maintenance or callout, we have an army of repair engineers including those that specialise in electrical, hydraulic, door and rope faults.


What is PUWER?

The Regulations stated under PUWER, place ownership and responsibility on people and companies who own or use this equipment, that it must be

  • Suitable for the use it is intended for
  • Regularly maintained and in a safe condition
  • Regularly inspected for any signs of wear to ensure the equipment is functioning correctly and fir for purpose.
  • Is installed correctly
  • Adequate information and training on usage has taken place
  • Health and Safety measures are abided to and equipment is appropriately labelled.

Other forms of vertical transportation, which have been installed in public places primarily for the use of customers outside of the working environment, must meet the requirements of all product supply legislation and have been designed in a safe manner. Stair lifts and mobility lifts are covered under the Supply or Machinery (Safety) Regulations 2008 and conventional passenger lifts must abide by the requirements of the Lifts Regulations 2016.

What is SAFed?

SAFed is the trade association dedicated to promoting safety and reducing accidents . It represents the UK independent engineering inspection and certification. Here at VM Elevators we are able to provide statutory and non-statutory examinations and inspection services to ensure they comply with national legislation standards. These can be requested to be undertaken as part of a PPM or Repair.

The Health and Safety at Work etc. Act 1974

The Health and Safety at Work etc. Act 1974 applies to a vast number of businesses, including the Lift Industry.

Here at VM Elevators the protection of our engineers, our clients and the general public from any risk is of the utmost importance.

Before we undertake any work, due diligence is performed and thorough risk assessments are conducted to ensure the correct provisions are in place.

We hold full membership to The Lift and Escalator Association and strongly comply to their guidance and the completion of their annual Safety Charter regulations. Any work that’s being conducted can present elements of risk to those persons directly or indirectly involved. We are also members of the British Safety Council.

Legislation exists to ensure the correct parameters are in place to secure the welfare of the persons at work and others and protecting them via provisions. Our engineers are all armed with training, BS 7255 – Safe Working on Lifts and the ‘Site Safety Handbook’ – published by LEIA and updated periodically and safety refreshers to ensure they abide by the Acts within the HSW Legislation. We also conform to The British Standard BS 7255 Code of Practice for Safe working on lifts.

What are the common reasons for lift and escalator breakdowns?

Common reasons include electrical failures, worn-out cables, malfunctioning control systems, overuse, lack of regular maintenance, and mechanical issues with components such as the motor or doors.

How do I know if my lift and/or escalator needs repairs?

Signs that your lift and escalator may need repairs include unusual noises, frequent stops between floors, slow or jerky movements, unresponsive controls, doors not opening or closing properly, and frequent breakdowns.

What should I do if my lift and escalator stops working?

If your lift and escalator stops working, ensure that passengers remain calm and do not attempt to force the doors open. If you hold a Service contract with VM Elevators – please contact our Service management team immediately – you can reach us on our toll free number 0800-448-8648. Our trained and qualified technicians are available 24/7 to handle such situations.

Can VM Elevators repair all types of models?

Yes, VM Elevators has the expertise to repair all types of elevators, including residential, commercial, and industrial lifts from all major manufacturers, to view a list of the lifts and escalators we look after visit our lift install page

How long does it take to repair an lift and escalator?

The duration of repairs depends on the nature and extent of the problem. Minor repairs can be completed within a few hours, while more complex issues may take longer. We strive to perform repairs efficiently, with minimal downtime and without compromising on quality.

Are emergency repair services available?

Yes, VM Elevators offers 24/7 emergency repair services to our existing clients to address urgent issues and minimise downtime. Our rapid response team is always ready to assist. If you do not hold a contract with an existing lift and escalator services provider, then please contact us to address the nature of the repair, it may be that we will need to conduct a survey on the lift in order to quote for parts.

What is the cost of lift and escalator repairs?

The cost varies depending on the type of vertical transportation, the severity of the problem, and the parts required for the repair. Contact us for a detailed repair estimate based on your specific needs.

How can I prevent frequent lift and escalator repairs?

Regular maintenance is key to preventing frequent repairs. Scheduled inspections, timely servicing, and addressing minor issues promptly can help avoid major breakdowns and prolong the lifespan of your elevator.
Visit our lift maintenance page for more info.

Can outdated lift and escalators be repaired or should they be replaced?

Many outdated lifts and escalators can be repaired and upgraded to meet current standards. However, if the equipment is beyond economical repair, a replacement might be a more cost-effective and safer option. Our experts can assess your situation and provide the best recommendation.

Why choose VM Elevators for your lift and escalator repair needs?

Choosing VM Elevators for your lift and escalator repair needs guarantees reliable and efficient service from a team of highly qualified engineers available 24-7, 365 days a year. Established in London in 2008, we have a proven track record of handling emergency breakdowns and repairs swiftly and professionally across London and the Home Counties. We are renowned for our prompt, reliable, and professional repair services. Our certified technicians use advanced tools and the most up to date parts to ensure your lift and escalator operates smoothly and safely.

Our commitment to integrity and transparency ensures you are informed about every aspect of the repair process upfront. We prioritise customer satisfaction through open communication and a deep understanding of each client’s unique needs. Our turnkey solutions mean we handle everything in-house, providing you with comprehensive services and in-house quotations without the need to source different providers. Additionally, our digitised worksheets provide real-time updates, allowing for faster turnaround and enhanced service efficiency. With VM Elevators, you benefit from our unwavering dedication to safety, sustainability, and the highest standards of service, making us the preferred choice for all your lift and escalator repair needs. Learn more about VM Elevators here

What areas does VM Elevators cover for lift and escalator repairs?

We predominantly cover London and the home counties for repair work. View our lift service locations page for more details

Does VM Elevators have a good safety record?

The safety of our engineers, clients and general public is paramount to VM Elevators, our 100% safety record is a reflection of our dedication to always adhere to all relevant legislation and to conduct regular Health & Safety refreshers. All of VM Elevators engineers must be EOR/202 Basic Lift Safety certified.

What accreditations does VM Elevators hold?

  • BS EN ISO 9001:2015
  • The Lifts Directive 2014/33/EU ANNEX XI
  • BS EN 14001:2015 / BS EN 4501:2018
  • LEIA (Lifts & Escalators Industry Association)
  • Constructionline
  • Safecontractor
  • CHAS
  • Liftsafe
  • British Safety Council

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