LIFT  MAINTENANCE

LIFT

MAINTENANCE

LIFT MAINTENANCE EXPLAINED AND WHY YOU NEED IT

Keeping your lift well maintained is a legal requirement, it also ensures that your form of vertical transportation operates safely and smoothly – reducing any long-term costs.

Regular planned preventative maintenance is imperative to keeping your lift running optimally and ultimately prolongs its lifespan.

We offer maintenance, dedicated care and support on lifts and escalators throughout various business sectors, including commercial, corporate, hospitality, industrial, public, real estate, residential and retail.

It’s important to remember that keeping your lifts maintained will help to prevent any potential legal and insurance compliance ramifications.

What does lift maintenance consist of?

The servicing of a lift is crucial as it:

  • Prevents any safety issues from occurring.
  • Prevents larger or more costly repair jobs from arising
  • Reduces the need for emergency callouts

Our trained and highly skilled technicians will conduct a thorough check on every element of the lift.

This will consist of but not be exclusive to accessing the various components:

  • Ropes
  • Wiring
  • Doors, buttons, control panels
  • Lift communication and alarm features
  • Car roof top and shaft clean down where applicable and if accessible
  • Lubrication of guides, screws, shoes

Through the use of our digitised system, we collate all the history of the asset in one online inventory. On completion of every service, our clients are sent a detailed report, some may list engineer’s observations/recommendations – which our in-house repair and servicing team will have oversight of – and will talk you through the detailed analysis.

To help bring this to life, each report will have before and after photos attached as proof to document the work that has taken place. And if you ever misplace a report, then rest assured we have the ability to resend it to you electronically.

We work across all types of lifts, ranging from MRL, Electric, Traction, Hydraulic Passenger or Goods, Glass or Scenic lifts, platform lifts, dumb waiters, car lifts, mobility, dock leveller and scissor lifts. We also take care of escalators and moving walkways under our umbrella.

Specific types of lifts will have mechanisms that will need to be examined differently, an example could be a hydraulic lift which may need its oil tested or a specific support from one of our specialists if a leakage is found.

INSURANCE INSPECTIONS

Inspections take place in normal circumstances by an external persons or company and can list defects ranging from A-C.

We ask that Insurance reports are forwarded through to us upon completion so we can ensure any defects are rectified or quoted for promptly and our records are also updated with respect to time frame expectations for the next insurance inspection.

KEEPING YOUR BUSINESS MOVING

Keeping your lifts working is fundamental to the operational aspect of your business. A period of downtime can not only cause stress and panic, but can also have an impact on your bottom line. Here at VM Elevators we understand how imperative it is that your lifts are maintained to prevent any issues before they occur. With regular maintenance, minor faults can be found and rectified before they present themselves as major problems. Our engineers are always on hand if an unforeseen matter does occur, 24/7 365 days a year.

WHAT WE OFFER

We offer a various different maintenance contracts to suit our client’s needs. All our maintenance contracts have been approved by The Lift and Escalator Association of which we hold full membership to.

Many of our contracts also include comprehensive callouts and minor repair work, all covered under a one year warranty.

Our in-house Service team are on hand between 8.00 and 17.00 Monday – Friday, please give us a call for free on 0800 448 8615 if you have any queries you would like to discuss.

Here at VM Elevators we provide local lift maintenance and repair services for any make and model of lift throughout the entire UK. We have a team of Service technicians who can be routinely booked in within specified hours and with minimal disruption to your organisation in order to keep your business elevated.

FAQ’s

What is the importance of regular lift maintenance?

Regular lift maintenance is crucial for ensuring the safety, reliability and efficiency of your vertical transportation system. It helps in early detection of potential issues, reduces downtime, extends the lifespan of the equipment, and ensures compliance with safety regulations.

What does routine maintenance include?

A lift & escalator routine maintenance undertaken by a qualified VM Elevators’ engineer will include an inspection of mechanical components, lubrication of moving parts, checking and adjusting control systems, testing safety devices, cleaning the machinery and shaft to ensure safe and reliable operation. Log cards will all be signed and a digitalised worksheet will be sent on completion documenting each element, with recommendations. if required.

How long are VM Elevators lift maintenance contracts?

VM Elevators lift maintenance contracts run for a year – and will automatically renew on a annual basis unless we are instructed otherwise. Please ensure you speak to the Service team on our toll free number – 0800-448-8648 if you need to review your contract.

Does VM Elevators provide different maintenance plans?

Yes, VM Elevators offers various maintenance plans, tailored to our customer’s needs, please speak to a member of our Service management team, who will be able to advise accordingly. You can contact us via our GET QUOTE or toll free on 0800 448 8615. All of our service contracts have been approved by the Lift & Escalator Industry Association of which we hold full membership to. Find out more ABOUT US.

Can VM Elevators maintain lifts and escalators from different manufacturers?

Yes, our skilled technicians are trained to service and maintain vertical transportation from all major manufacturers, ensuring high-quality service regardless of the lift brand. To explore the total list of vertical transportation types that we look after visit our lift install page here.

Why choose VM Elevators are your trusted lift and escalator services partner?

Choosing VM Elevators as your trusted lift and escalator services partner ensures you receive comprehensive and reliable solutions tailored to your specific needs. Established in London in 2008, we offer a wide range of services, including routine maintenance, callouts, emergency breakdowns, repairs, modernisation, and design & installation. Our dedicated team of friendly, qualified, and reliable engineers is available 24-7, 365 days a year, ensuring that you receive prompt and professional support whenever needed. We are a trusted name in the industry with years of experience, offering reliable, efficient, and cost-effective maintenance services performed by certified technicians using state-of-the-art tools and techniques.

We prioritise integrity, transparency, and customer satisfaction, maintaining open communication and a deep commitment to understanding and addressing each client’s unique requirements. Our digitised worksheets support our sustainability efforts and provide real-time updates to clients, ensuring a seamless and positive experience. By offering turnkey solutions, we eliminate the need for sourcing different services from multiple providers, allowing us to customise our offerings and maintain high standards of safety and efficiency. Additionally, our commitment to sustainability, fair trade ethics, and community empowerment demonstrates our dedication to elevating not only our services but also the standards within our industry. Find out more about VM Elevators here

Are planned preventative maintenance, routine maintenance, routine servicing and servicing all the same thing?

Yes, they can be referred to in numerous terms, but planned preventative maintenance, routine maintenance, routine servicing and servicing is a conduction of the same task by a trained, professional lift and escalator engineer.

Is it a legal requirement to have your lift maintained?

Yes, it is a legal requirement in the UK. In accordance with PUWER & LOLER and in compliance with the H&S Act – a building owner or employer has a legal duty of care to ensure that a Lift within a property is properly maintained.

What is the cost(s) associated with lift and escalator maintenance?

The cost varies based on the type of lift and escalator, its condition, it’s location and usage and the type of maintenance plan selected. Contact us via our lift estimation form or toll free on 0800 448 8615 for a detailed quote tailored to your specific requirements.

What should I do in case of a lift or escalator breakdown?

Immediately contact your trusted lift and escalator services provider, do not attempt to fix or interfere with the lift or escalator yourself. Ensure passengers remain calm and follow safety protocols. If VM Elevators are your chosen Service providers, our emergency helpdesk 0800 448 8615 is available 24-7, 365 days a year.

How can I improve the lifespan of my lift or escalator?

Regular maintenance, timely repairs, using quality parts and adhering to the manufacturer’s guidelines can significantly improve the lifespan of your lift and escalator.

What are the signs that a lift or escalator needs a maintenance?

Common signs that your vertical transportation may be in need of a maintenance are unusual noises, is moving at a slower speed then specified in the operation manual, jerky movements, doors not opening or closing properly, frequent breakdowns and any indication from the control system. A trained engineer will be able to identify any issues – so if in doubt, please speak to your trusted lift or escalator provider.

How often should a maintenance be performed?

The frequency of a maintenance depends on the type of lift & escalator, it’s usage and manufacturer recommendations, however lifts and escalators should generally be serviced at lease once every 6 months. Other factors such high-usage lifts or those in critical environments, such as hospitals, or commercial buildings, it may be recommended that these lifts and escalators are serviced monthly or quarterly. Our Service team has extensive knowledge of all makes and models of lifts and escalators and are able to advise accordingly.

Does VM Elevators conduct LOLER examinations?

No we do not conduct LOLER examinations in-house, we feel that this should be done by a separate, third party adjudicator to ensure the inspection is fair and non-bias.

What areas does VM Elevators cover for lift and escalator routine maintenance?

We predominantly cover London and the home counties for routine maintenance. To view our service locations visit our lift service locations page.

Does VM Elevators have a good safety record?

The safety of our engineers, clients and general public is paramount to VM Elevators, our 100% safety record is a reflection of our dedication to always adhere to all relevant legislation and to conduct regular Health & Safety refreshers. All of VM Elevators engineers must be EOR/202 Basic Lift Safety certified.

What accreditations does VM Elevators hold?

  • BS EN ISO 9001:2015
  • The Lifts Directive 2014/33/EU ANNEX XI
  • BS EN 14001:2015 / BS EN 4501:2018
  • LEIA (Lifts & Escalators Industry Association)
  • Constructionline
  • Safecontractor
  • CHAS
  • Liftsafe
  • British Safety Council
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