VM Elevators provides ongoing lift maintenance services for a residential development in West London, ensuring reliability, safety, and compliance for residents and property managers alike.
The Challenge:
Residential lifts see frequent, daily use and require a proactive maintenance strategy to minimise downtime. For this site, residents had raised concerns about recurring breakdowns, uneven servicing schedules, and response times from the previous provider. The property management team needed a transparent, dependable lift partner who could restore confidence among residents while keeping the lifts operating smoothly.
Our Approach:
- Planned Preventative Maintenance (PPM): A tailored schedule designed around the building’s usage levels, ensuring all statutory checks and routine servicing are carried out efficiently.
- 24/7 Emergency Callouts: Guaranteed rapid response times to minimise disruption for residents in case of faults.
- Transparent Reporting: Each visit is logged with clear digital reports, giving the property manager full visibility of works completed and any recommendations.
- Focus on Longevity: Our engineers proactively identify minor issues before they become costly repairs, protecting both safety and budgets.
The Results
- Improved Reliability: Since VM Elevators took over, breakdowns have reduced by over 98%.
- Resident Satisfaction: Positive feedback has been received from residents, with noticeable improvements in ride quality and reduced downtime.
- Cost Savings: By addressing early warning signs, we’ve prevented major component failures, saving the client unnecessary repair expenses.
- Compliance & Safety: All lifts remain fully compliant with LOLER and other regulatory requirements, providing peace of mind to both residents and management.
How can we Elevate Your Business:
❓ Are you a Property Manager responsible for a residential site?
❓Tired of chasing your lift company for updates?
❓Struggling with recurring breakdowns and slow response times?
❓ Looking for transparent, honest advice from a provider you can trust?
🔴If you answered yes to any of the above, please keep reading:
At VM Elevators, we specialise in residential lift maintenance across London, Essex and the South East. Our approach is built on:
✅ Planned preventative maintenance to reduce breakdowns
✅ 24/7 emergency response when you need it most
✅ Clear reporting so you always know where things stand
✅ Honest recommendations that put safety and residents first
With VM Elevators, you get more than a service contract; you get a reliable partner who understands the pressures of residential management and delivers peace of mind.
📞 Contact us for free today on 0800 448 8615 to see how we can support your site.
Keep Moving with VM Elevators!
Lift Maintenance & Emergency Breakdown Services*
At VM Elevators, we excel in providing comprehensive lift & escalator maintenance services, prioritising the uninterrupted operation and safety of all our vertical transportation. Our team of highly qualified technicians conduct routine inspections, lubrication and adjustments to mitigate potential issues and extend the lifespan of the equipment. With our proactive approach, we address any emerging concerns promptly, prioritising user safety, customer satisfaction and seamless vertical mobility for all our clients.
All of our maintenance contracts are approved by the Lift & Escalator Industry Association (LEIA) of which we hold full membership.
We offer all our maintenance contract holders, 24-7 emergency breakdown cover.
