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FREQUENTLY ASKED QUESTIONS

Because we appreciate that your time is very important,

we have compiled the most frequently asked questions

for your perusal, they are:

Am I legally obliged to have my lift Thoroughly Examined?

 

Yes – as a Thorough Examination is a systematic and detailed examination of the equipment and safety-critical parts, that must be carried out at specified intervals by a competent person who must then complete a written report [Form 54].

Furthermore, you must ensure that Thorough Examinations are completed every:

6 months, for lifting equipment and any associated accessories used to lift people;

6 months, for all lifting accessories; &

12 months, for all other lifting equipment

in order to be in compliance with Regulation 9 of the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)

Are breakdowns / repairs subject to an additional charge?

This ultimately depends on the type of lift service contract you chose – most lift services providers offer a choice of contracts, ranging from a Basic Contract, where everything other than service visits are chargeable, through to a Comprehensive Contract, which covers breakdowns, repairs, and the cost of replacement parts and labour – subject to the premium charged.

And given that unexpected bills are never welcomed, it is important that you are aware of the terms of your lift services contract – and to fully understand exactly what is or is not included, in your chosen lift services contract.

Can you tell me more about the V M Elevators Quality Assurance / Organisation?

Please click on this link to read about our Quality Assurance / Organisation.

Do I have a responsibility for passengers trapped in my lift?

Yes, you are responsible for any passenger(s) trapped in your lift and you are required to have an emergency plan in place. For this reason all lifts should be fitted with a two-way communication system – that meets with European Standards EN81-80 regulations, and you should have a current lift service contract in place – that includes a 24/7 365 day emergency call out service.

If you do not currently have an emergency call out service contract in place, then please call us and we will be happy to assist you further.

Do I have to modernise my lift(s) to meet any legal requirements?

Yes, the Equality Act 2010 [ which replaced the Disability Discrimination Act (DDA) 1995 ] requires that reasonable adjustments need to be made to lifts to provide disabled people with easy access to every floor of their home / work environment.

Modernization work may require the installation of signage; ramps; new control panels mounted lower on the walls so that they are easily reached from a wheelchair; handrails; full height door safety edge protectors; a digitized floor annunciator and / or the installation of controls that incorporate illuminated buttons and the use of Braille – for the benefit of the visually impaired.

Please feel free, to call us to arrange for an engineer to visit you to advise you on what changes you should be making.

Do I have to upgrade my lift to modern standards?

Yes, your lift should comply to BSEN81-80. And every effort should be made to comply with the regulation where possible … in doing so you may reap the benefits of:

Improved safety and performance of your lift;

Improved energy efficiency of your lift; &

Reduce breakdowns.

Do we have an obligation to have our lift maintained?

Yes, all lifts must comply to all the current safety standards*, so that they are deemed safe for everyone to use.

*Your lifts must be well maintained and meet all current safety standards, complying with:

The Provision and Use of Work Equipment Regulations (PUWER), and The Lifting Operations and Lifting Equipment Regulations (LOLER).

Does V M Elevators work on all manufacturers equipment?

Yes, we have the expertise to proactively maintain, fault find, repair and modernise all makes and types of lifts, and escalators.

How often should our lift be maintained?

The frequency of service visits depends on the equipment itself – this can be from two visits per annum to twelve visits

If in doubt, please call us to arrange for one of our friendly expert engineers to visit you to advise you on the necessary maintenance profile for your specific equipment and usage needs; and how you can best improve the longevity of your lift, and potentially minimise your running costs in the medium to long term.

I am responsible for the lift in my building, what do I need to do?

You need to ensure that your lift receives regular maintenance – by a lift engineer – in order to ensure that it adheres to all current safety standards / regulations.

In addition, you will need to ensure that your lift receives periodic ‘Thorough Examinations’, to ensure and document that proper maintenance has been carried out.

You also need to ensure that your insurance company knows that there is a lift(s) installed in the premises, otherwise you may find that you are not covered for all liabilities, in the event of any accidents or losses.

What is a ‘Thorough Examination’ of a lift?

A ‘Thorough Examination’ [aka Form 54] is a service that can be provided by your insurance company; this service is a comprehensive inspection of your lift where each component of the lift is inspected, to ensure that your lift is being properly maintained and to ensure that all safety requirements have been adhered to.

The frequency of Thorough Examinations is set out Under Regulation 9 of the Lifting Operations
and Lifting Equipment Regulations (LOLER) 1998 and is as follows:

6 months, for lifting equipment and any associated accessories used to lift people

6 months, for all lifting accessories

12 months, for all other lifting equipment

What is carried out during a service visit?

During a service visit an engineer will: check the safety features on the lift; clean and lubricate components; and make adjustments to components for its optimum performance.

In addition, if you are using our services, details of all the work carried out will be recorded – on a handheld device, that uploads the information directly to our office, and on triplicate sheets, one of which will be left with you, for your records.

What is ‘Lift Maintenance’?

Lift Maintenance is the essential servicing of a lift, for both the safety of everyone that uses your lift and to ensure that your lift is operating efficiently. Regular Lift Maintenance also minimizes any disturbance to the operation of your lift – as break-downs [repairs] can cost you both time and money.

The frequency of services / lift maintenance that your lift will require will be dependent Upon the type of lift and the amount of usage that it receives – please call us to arrange for one of our friendly lift experts to advise you on what lift services package will best meet your specific needs.

What is V M Elevators Health & Safety Policy?

Please click on this link to read our Health & Safety Policy

What type of contracts do you have and what is included?

We offer three types of Maintenance Contract – Standard, Premium, & Premium Plus – with Standard providing the very basics of what you will need, and our Premium Plus Contract providing a very comprehensive package.

And because we fully appreciate that each customer’s needs my vary, we are happy to add additional options upon request.

Here is an outline of each Maintenance Contract:

STANDARD …

* Routine planned preventative maintenance visits
* Access to our fully manned 24/7 emergency call out desk
* Regular condition reports
* Consumables, lubrication and adjustments
* Additional options can be applied, if requested / subject to contract

PREMIUM …

* Routine planned preventative maintenance visits
* Access to our fully manned 24/7 emergency call out desk
* Regular condition reports
* Consumables, lubrication and adjustments
* Call out charges included for call outs made between 8:00 AM – 5:00 PM, Mondays – Fridays [ EXCLUDES BANK HOLIDAYS ]
* Additional options can be applied, if requested / subject to contract

PREMIUM PLUS …

* Routine planned preventative maintenance visits
* Access to our fully manned 24/7 emergency call out desk
* Regular condition reports
* Consumables, lubrication and adjustments
* In hours call out charges included Mon-Sun 24hrs [ EXCLUDES BANK HOLIDAYS ]
* Parts and Labour for necessary repairs – exclusions may apply, dependent on premium [subject to terms]
* Additional options can be applied, if requested / subject to contract

Will my lift be ‘out of service’ whilst an inspection or service is being carried out?

Yes – as our engineer(s) will need full and free access to the lift, the lift shaft, and the motor room. During this time – whilst your lift is being inspected or serviced – ‘Out of Service’ signs will be clearly displayed on each floor, next to the lift.

COMPLETED PROJECTS

V M ELEVATORS - LIFT & ESCALATOR ALLIED BUILDING SERVICES

BUILDING WORKS

V M ELEVATORS DECOMMISSIONING A LIFT

DECOMMISSION

V M ELEVATORS - NEW LIFT DESIGN & INSTALLATION

DESIGN & INSTALLATION

V M ELEVATORS - INSPECTION

INSPECTION

V M ELEVATORS - ENGINEERS MAKING ADJUSTMENTS

MAINTENANCE

V M ELEVATORS - MODERNISATION & REFURBISMENT

MODERNISATION

REALLY HAPPY CLIENTELE

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OUR ACCREDITATIONS

As a premier lift and escalator services provider, we are accredited with all the leading accreditations – those being: Lift & Escalator Industry Association (LEIA); Quality Assured ISO 9001:2008, ISO 14001, and OHSAS 18001; Contractors Health And Safety (CHAS); Safe Contractor Approved; Construction Line; & The British Safety Council.

ACCREDITATONS 8 – 170 X 1600 – 2018 11 21

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H E A D     O F F I C E :
VM Elevators Limited
The Lift And Escalator Experts
Unit 2   Fairways House
2A St Barnabas Road
Woodford Green
Essex   IG8 7DA
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