Premium Lift Callout & Emergency Lift Breakdown Services
VM Elevators delivers professional lift callout services across London, Essex, and the Home Counties — including Berkshire, Buckinghamshire, Hertfordshire, Kent, Surrey, East and West Sussex, Middlesex, Oxfordshire, and Bedfordshire.
24/7 Emergency Callout Support for Contracted Clients
We provide emergency lift callout services 24 hours a day, 365 days a year exclusively for our contracted clients. Breakdowns can impact lives — especially in residential blocks, care homes, or buildings supporting vulnerable individuals. Our UK-based support team ensures a quick, compassionate response, and our engineers are strategically positioned for rapid on-site action.
When your lift breaks down it can be a stressful situation for all parties, such an elderly relative living on the top floor who relies on the use of a lift to support their day to day activities, a care home whose staff require the use of a lift to aid the transportation of vulnerable passengers or an entrapment in a residential block; you can rest assured that our lines are manned 24 hours a day, year round. Our team of friendly operators will always ensure that your concerns are their top priority. We are armed with highly skilled, professional engineers located in London, the surrounding home counties, and major cities throughout the UK, who are always ready to assist and will ensure a rapid response time to remedy your lift, making it safe to use and at minimal disruption.
We work across various models of vertical transportation ranging from, passenger, platform, dumb waiters, car lifts, dock leveller, scissor lifts, mobility lifts, goods & services and escalators or moving walkways.
Our engineers travel with the most common spare parts on hand. If a part is unavailable at the time of your callout, this will be escalated to our in-house Repair team who will provide the necessary support to acquire your required parts as quickly as possible.
All our documentation is compliant, regardless of if we turn up for a one-off callout, all our customers will receive a worksheet which identifies the engineer’s findings and observations from the time of arrival to job completion.
Further recommendations are passed over to our Service team for oversight.
Benefits of a Lift Maintenance Plan
A proactive maintenance contract offers more than regular checks. It’s about protecting your passengers, building, and compliance status. Benefits include:
- Guaranteed 24/7 emergency access.
- Preferential rates.
- Faster response times.
- Scheduled preventative servicing.
- Dedicated account management.
- Full compliance with LEIA standards.
Support for Non-Contracted Customers
We also offer emergency lift callout support on a pay-as-you-go basis. Even for one-off visits, you’ll receive:
- Uniformed, DBS-checked engineers.
- Electronic job reports with photos.
- Full documentation and follow-up.
- Honest recommendations from our Service Team.
Lift Maintenance: A Legal Requirement
Under UK law, regular lift maintenance is mandatory. It ensures safety under regulations such as PUWER, LOLER, and the Lift Regulations 2016. Neglecting maintenance can result in fines, prosecution, or serious incidents.
How VM Elevators Helps You Stay Compliant
We tailor every maintenance plan to meet UK legal obligations. Our services include scheduled checks, documentation, compliance audits, and ongoing support — all aligned with LEIA and safety best practices.
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Emergency Lift Breakdown & Callout Services FAQ’s
What is a lift callout?
A lift callout is when a lift fails and requires urgent attention from a qualified engineer to resolve breakdowns, entrapments, or safety issues.
Is your callout support available 24/7?
Yes. We offer full emergency callout coverage 24/7/365 for contracted customers.
How quickly do you respond to lift breakdowns?
We aim to attend entrapments within 1 hour, and other callouts within 2–4 hours, depending on location.
What types of lifts do you cover?
Passenger lifts, platform lifts, dumbwaiters, car lifts, scissor lifts, goods lifts, escalators, and more.
How much does a callout cost?
Contracted clients benefit from preferential rates. Non-contracted clients pay a fixed callout fee.
What should I do if someone is trapped in a lift?
Use the autodialler fitted in the lift, which connects directly to us. We prioritise entrapments and guide passengers until arrival.
What happens during a callout?
Our engineers diagnose and repair faults, provide a detailed report, and recommend any follow-up.
Do you offer maintenance contracts?
Yes. Our flexible plans ensure full compliance with legal and LEIA standards.
Who is legally responsible for lift safety?
Building owners and managing agents are legally accountable. We support their compliance.
What if parts aren’t available during a callout?
We document all needs clearly and escalate to our Repairs Team for next steps.
