PRIVACY NOTICE
Last updated: July 2025
Our contact details
Name: Simon Whitbread
Address: 2a St Barnabas Road, Woodford,
Woodford Green IG8 7DA
Phone Number: 0800 448 8615
E-mail: info@vmelevators.com
ICO Registration Number: – ZA732778
This Privacy Notice, together with the Terms and conditions posted on our website, set forth the general rules and policies governing your use of our website.
Chatbot Privacy Notice
At VM Elevators, we use a chatbot powered by Tidio’s Lyrio AI to help guide you through our website and answer basic enquiries. The chatbot operates by scanning publicly available information from our site in real-time. While we make every effort to ensure responses are accurate and helpful, there may be occasions when incorrect or outdated information is presented. If this occurs, we encourage you to contact us directly at info@vmelevators.com so we can provide the correct details.
We want to assure all visitors that VM Elevators does not store, sell, or misuse any customer data. If the chatbot prompts you to enter your email address, you are under no obligation to provide it. The request is made solely to reconnect with you in the event that the conversation is interrupted. No information you provide is retained by VM Elevators, nor is it used for marketing purposes.
For transparency, the chatbot tool is powered by Tidio, and any data processed through their system is handled in accordance with their Privacy Policy. We recommend reviewing this policy if you have any concerns about how automated interactions are managed.
Should you prefer to speak to a human, our team is available 24/7 on 0800 448 8615, and we’re always happy to assist with your enquiry directly.
How to complain
If you have any concerns about our use of your personal information under the UK Data Protection Act 2018 or GDPR, you can make a complaint to us at hello@grcinformanagement.com
You can also complain to the Information Commissioner’s Office (the ICO), if you are unhappy with how we have used your data. The contact details are as follows:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number:
0303 123 1113
Website: https://www.ico.org.uk
